Customer Service Training Program

UNDERSTANDING

Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front-line employees bring. Those that invest in their employees' success see the quick return on investment that customer service training provides.

Eazyjobs specializes in customer service training program that fit the specific needs of your group by using proven strategies to link your business needs and objectives with appropriate training content, methodology, and resources. This customer service training program teaches your employees all the skills they need to communicate positively and professionally with customers. The training involves the following elements:

Basic skills training: Training on verbal Mandarin skills, speed typing, internet navigation and basic computer skills.
Customer care training: Training on customer care, campaign sessions, sales communication skills, handling customer complaints, increasing customer loyalty, telephone discipline and interaction etiquette.
Accent and cultural training: Training on international accent, voice clarity, voice diction and articulation.
Customer specific training: Training on the customer’s products/ services, type of industry, goals, KPIs and key attributes.

OUR METHODOLOGY AND APPROACH

Our search and recruitment approach steps:

Step 1: Agreement Contract Signed
Step 2: Confirmation on Training Materials and FAQs
Step 3: Intensive Training and Assessment for participants
Step 4: Weekly Report to Client

WHY CHOOSE US

Basic skills training: Training on verbal Mandarin skills, speed typing, internet navigation and basic computer skills.
Customer care training: Training on customer care, campaign sessions, sales communication skills, handling customer complaints, increasing
customer loyalty, telephone discipline and interaction etiquette.
Accent and cultural training: Training on international accent, voice clarity, voice diction and articulation.
Customer specific training: Training on the customer’s products/ services, type of industry, goals, KPIs and key attributes.

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